Refund and Returns Policy
At Byamber.pk, we want customers to receive products in the condition expected. Please read the following refund and return conditions before submitting a request.
Five-Day Return Request Period
A return request must be submitted within 5 calendar days of receiving the order. Requests submitted after five days may not be accepted.
Submitting a request does not automatically guarantee a return, refund or exchange. All returned products must pass inspection by our Quality Assurance team.
Return Eligibility
To be eligible for a return, the product must:
- Be unused and unopened.
- Be in its original condition.
- Include its original packaging, labels and accessories, where applicable.
- Show no signs of use, damage, alteration or improper handling.
- Be accompanied by the relevant order information or proof of purchase.
Non-Returnable Products
For hygiene and safety reasons, any product that has been opened or used is non-returnable.
This includes opened or used:
- Cosmetics
- Skincare products
- Fragrances and body mists
- Personal-care products
- Undergarments
- Nightwear
- Other hygiene-sensitive products
A product cannot be returned simply because the customer no longer wants it after opening or using it.
Return Delivery Charges
The customer is responsible for paying the return delivery or courier charges.
Please contact Byamber.pk before sending a product back. Products returned without the necessary order information may take longer to process.
Product Inspection
After the returned product is received, our Quality Assurance team will inspect its condition, packaging and eligibility.
A refund or exchange will only be approved after the product passes this inspection. Byamber.pk reserves the right to reject a return when the product does not meet the conditions stated in this policy.
Refunds
If the return is approved, the refund will be initiated within 10 hours after inspection and approval.
The time required for the refunded amount to appear may depend on the selected payment method, bank or payment provider.
Exchanges
An exchange may be offered only after the returned product has been received, inspected and approved by our Quality Assurance team.
Exchange availability may depend on current product stock.
How to Request a Return
To submit a return request, contact Byamber.pk through the Contact or Support Ticket page and provide:
- Your name
- Order number
- Product name
- Reason for the return
- Relevant photographs, where applicable
Our support team will provide the next instructions after reviewing the request.